Privacy Policy and Cookies Policy

Who we are

This website www.kbvirtualservices.co.uk (Site) is being operated by KB Virtual Services.

You must be 18 or over to request and to use the services provided via the Site. If you are under 18 you may get acquainted with the content of the Site, however, you are not able to purchase any services.

The terms below are our operating standards and conditions, please read it carefully before placing any order and do not use our services until you have full and complete understanding and agreement with all conditions.

Privacy Policy

Our privacy notice sets out how KB Virtual Services uses and protects any information that you provide when you use our website, mobile website or other mobile applications. This privacy notice, which applies to www.kbvirtualservices.co.uk, is governed by the laws of England and Wales.

The confidentiality of your information is of paramount concern to KB Virtual Services and we are committed to ensuring that your privacy is protected.

You do not have to provide any personal information in order to use most of our website. However, you may decide to provide information about yourself to take advantage of some of the more personalised services that are available on our website.

We may also collect the information set forth in Cookies policy to help us making improvements to the Site and our marketing strategies.

We may amend this Privacy Policy from time to time without prior notice and new versions will be posted on this website with an updated version number and date displayed at the top of this page.

What information may we collect for provision of services?

If you decide to submit data to KB Virtual Services, for example by completing an online form or by contacting us via email, telephone, one of our blogs, or through any other social media, we may use that information to identify you as an individual. We refer to any information that may identify you as an individual, such as your name and email address, as ‘personal data’ or ‘personal information’. The personal data that we may ask for includes but not limited by the following:

  • name
  • job title
  • contact information including email address
  • social media identifiers
  • employment information (where relevant e.g. if you are applying for a job with us)
  • other information that you provide to us via our website (e.g. by completing our online forms or subscribing to or requesting any of our services)
  • information that you provide when you are interacting with social media on our website
  • information that you share with us through our applications and third party platforms
  • other information relevant to customer surveys and/or offers
  • details of your visits to our site and the resources that you access

This information is required to provide you with the service and we will collect and process it in strict accordance with the legislation in force.

What do we do with the information we gather?

We require this information to understand the needs of our visitors and people who contact us.

We may use your personal data to: allow you to participate in the interactive features of our site, should you wish to do so; customise our website according to your interests; to process job applications; to comply with the law; and keep records and analyse website use. Where this information identifies you personally, it will be treated in accordance with this privacy notice. We may also gather non-personal information about your computer and how you use our website.

The data is aggregated and anonymous so we cannot identify you personally. Often we will use cookies for such purposes. We may share with third parties analytical information about how our website is used in order to improve your website experience.

Disclosure of your information

KB Virtual Services never sell your personal information to third parties.

We may share your personal information with other companies in the KB Virtual Services Group and with our trusted third parties for the purposes outlined in this notice.

We can share your information with payment processing companies and banks.

KB Virtual Services can share your personal information to the third parties helping us to provide services to you.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect our rights, property, or safety as well as for the purposes of fraud prevention.

In case of sale of our business, your information will be transferred to the new owner that will undertake the same obligations before you.

How long will we keep your data for?

We may hold personal information for as long as it is necessary to do so, having regard to the purposes for which it was collected and the purposes for which it is to be used. We also retain a back-up archive of data where this is necessary to resolve disputes, troubleshoot problems and enforce Terms and Conditions. However, we keep this data under periodic review to ensure it is still necessary for us to retain it, in compliance with UK data protection law.

Non-personal information may be held for as long as it is necessary.

Where we receive a request to delete personal information from our systems, it is not always possible to completely delete the data due to technical constraints.

Controlling your information

You may choose to restrict the collection or use of your personal information in the following ways:

You only need to complete the information that we have identified as mandatory. If we asked for any non-mandatory information, you can choose whether or not to provide it.

Whenever we ask you for information, look for the box that indicates how you want us to use that information. You may request details of the personal information which we hold about you.

A small administration fee may be payable to fulfil your request. If you would like a copy of the information we hold about you please contact us.

You may also contact us to update or amend your personal information.

Security of your personal information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect online. If the URL of a web page starts with HTTPS or you see a locked/green padlock symbol, your personal information is encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data while it is being transmitted to our website or other digital sites from other pages. All transmissions of personal information and other data are done at your own risk.

You are invited to participate in the social media activities that may be available on our website from time to time if you wish to do so. You should not use this forum to share any private details about yourself or others (other than your social media identifier, such as username).

Any information that you post will be available to others and we cannot take responsibility for how they may use your personal data. Certain pages on this website allow you to access KB Virtual Services social media channels and other shared-content platforms. The terms, conditions and policies that apply to those websites and specific social networks, such as Facebook or Twitter. We recommend that you familiarise yourself with those terms and conditions before participating in KB Virtual Services social media community and we disclaim any liability associated with your use of those services, or for your failure to view or comply with their terms, conditions and policies.

Marketing

We can use your contact details to deliver you the information about our products and services. You can request to remove yourself from our mailing lists at any time.

Cookies

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.kbvirtualservices.co.uk

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
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How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

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Your concerns

If you have any concern about how we collect and use your information, please contact us at 07890 856677.

Last updated: 28th July 2020